1. Shipping
Shipping Area: We offer shipping services across the United States (certain areas excluded). Please verify that your shipping address is within the supported shipping regions at checkout.The specific fees will be calculated and displayed at checkout based on your order and shipping address.
Processing Time: Orders are usually processed within 1–2 business days (excluding weekends and holidays).
Shipping Methods & Time: We offer standard shipping options. Delivery times vary by location but typically range from 3–4 business days.
2. Returns & Exchanges
Eligibility: We accept returns or exchanges within 7 days of delivery, provided items are unused, unworn, and in their original packaging.
Non-Returnable Items: For hygiene and safety reasons, certain jewelry items such as earrings may not be eligible for return unless defective.
Process: To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return.
Refunds: Once we receive and inspect the returned item, refunds will be issued to your original payment method within 15 business days.
Shipping Costs: Original shipping fees are non-refundable. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
3. Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 7 days of delivery with photos of the product and packaging. We will arrange a replacement or a full refund.
4. Contact Us
For questions about shipping, returns, or exchanges, please contact:
Email: [email protected]